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Privacy Policy

1. Introduction 2. Data We Collect 3. How We Use Your Data 4. Data Sharing & Disclosure5. Data Storage & Security 6. Your Rights (Jordan & Global Standards)7. Children’s Privacy8. Third-Party Links 9. Policy Updates 10. Contact Us 

1. Introduction 

 MarketHub-Jo ("we," "us," or "Platform") respects your privacy and complies with Jordan’s draft Personal Data Protection Law (influenced by GDPR) and international best practices. This policy explains how we collect, use, and protect your data when you use our e-mall services. 


2. Data We Collect 

  Personal Information: 

  • Identifiers: Name, email, phone number, and delivery address. 
  • Payment Data: Card details (encrypted), cash-on-delivery (COD) verification records. 
  • Account Activity: Purchase history, searches, seller interactions, and device/IP data. 

Automated Collection: 

  • Cookies: Track session activity, preferences, and cart items. 
  • Analytics: Page views, click patterns, and geographic location (via Google Analytics).


3. How We Use Your Data 

  • Service Delivery: Processing orders, managing deliveries (e.g., via Cross Jordan), and returns  
  • Personalization: Product recommendations based on purchase history                    
  • Security & Fraud Prevention: Monitoring suspicious login attempts or transaction patterns          
  • Legal Compliance: Tax reporting, responding to court orders (under Jordanian law)          
  • Marketing: Promotional emails (only with explicit consent)   


4. Data Sharing & Disclosure

 We do not sell your data. Limited sharing occurs only with: 

  • Sellers: Necessary order details (name, address) for fulfilment. 
  • Logistics Partners: (e.g., Cross Jordan) for delivery coordination. 
  • Payment Processors: Banks or gateways (e.g., Orange Money) for transaction completion. 
  • Authorities: If required by Jordanian law enforcement or regulatory bodies.


5. Data Storage & Security 

  •  Location: Servers hosted in Jordan (with backups in UAE-based AWS Middle East regions). 
  • Encryption: SSL/TLS for data transmission; AES-256 for stored payment details. 
  • Retention: Data is kept for 3 years post-account closure (for legal/audit needs), except: 
  • Financial records: 7 years (per Jordanian tax laws).


6. Your Rights (Jordan & Global Standards)

 You may request: 

  • Access to your personal data. 
  • Correction of inaccurate information. 
  • Deletion of data (outside legal retention periods). 
  • Opt-out of marketing communications. 

Submit requests via: [info@markethub-jo.com] or your account dashboard.


7. Children’s Privacy

  • The Platform does not target users under 18. 
  • Accounts require age verification; minors’ data is deleted if inadvertently collected.


8. Third-Party Links

 We link to partner sites (e.g., Carrefour Jordan, Pandora at Mecca Mall). Their privacy practices are independent – review their policies before interacting. 


9. Policy Updates 

Changes will be notified via email or Platform banners. Continued use implies acceptance. 


10. Contact Us 

 For data requests or concerns: 

  • Email: [info@markethub-jo.com] 
  • Phone: +962 771277773 (9 AM–6 PM) 
  • Address: MarketHub-Jo, khalda, Amman, Jordan