FAQs

MarketHub is Jordan's first integrated e-mall, founded in 2025, offering a unified platform for buying and selling diverse products from electronics and fashion to local crafts all in one digital marketplace. It aims to revolutionize Jordan’s e-commerce by combining convenience with localized trust.

• All-in-One Marketplace: Unlike niche platforms, MarketHub consolidates products across categories (e.g., fashion, home goods, electronics) akin to physical malls like City Mall or Mecca Mall, but online. 
• Local Focus: Prioritizes Jordanian sellers and products (e.g., Dead Sea cosmetics, traditional crafts) while integrating global brands. 
• Founder-Led Vision: Founded by Hadi Malkawi, blending technical innovation with deep community understanding.

• Cards: Visa, MasterCard. 
• Cash-on-Delivery (COD): Widely used in Jordan (70% of online purchases), allowing payment upon receipt. 
• Digital Wallets: Apple Pay and bank transfers. 
• Currency: All transactions are in Jordanian Dinar (JOD).

Yes. MarketHub uses SSL encryption and secure payment gateways compliant with Jordanian data-protection standards. For COD, payments are made directly to delivery personnel. 

•  Fees: Ranges from 2 JOD to 4 JOD
• Areas Served: Nationwide, with a focus on Amman, Zarqa, and Irbid. International shipping is unavailable. 
• Timelines: 1–2business days in cities; Delays may occur due to logistics. 
• Tracking: Real-time updates via SMS or the MarketHub app.

•  Window: Items can be returned within 3 days of delivery. 
• Conditions: Products must be unused, in original packaging, with a receipt. Refunds are processed within 3 business days. 
• Exclusions: Custom-made or perishable goods are non-returnable.

• Registration: Sellers need valid business documentation and a Jordanian bank account. 
• Fees: Commission ranges from 5–15% per sale, depending on the category. 
• Support: Tools for inventory management, promotional campaigns, and logistics partnerships (e.g., with Cross Jordan for distribution).

Yes. The platform is fully bilingual (Arabic/English), with customer support in both languages. Product descriptions and checkout are available in Arabic. 

• Disputes: Report within 7 days via the Help Center. MarketHub mediates buyer-seller conflicts but is not liable for third-party seller actions. 
• Support: Contact: info@markethub-jo.com or call +962 771277773 (9 AM–6 PM daily) .

Currently, MarketHub serves only Jordan-based customers. International shipping is unavailable due to customs complexities and focus on local logistics. 

MarketHub offers: 

• Electronics: Phones, home appliances. 
• Fashion: Local and international brands (e.g., Zara, Pandora) . 
• Handicrafts: Traditional pottery, embroidered textiles, Dead Sea products. 
• Groceries: Partnered with retailers like Carrefour.

• Sellers undergo verification, and luxury items (e.g., perfumes, electronics) require authenticity certificates. 
• User reviews and a 3-strike policy for counterfeit goods protect buyers.